Sales & Service

Availability

  • Our real-time product availability and ordering is accessible anytime online by clicking on the order icon.

    • Lead Times

  • Grower Ready liner orders for material not shown on availability at the time of ordering require at least eight weeks to produce.

  • Retail Ready plant orders for varieties not listed on our standard Retail Ready variety list and not shown on
    availability at the time of ordering require at least 12 weeks to produce. Succulents require at least 16 weeks.
    Retail Ready lead-times are dependent on finished plant sizes being ordered.
    Pre-booking is recommended for getting the specific varieties and sizes you want in the exact weeks you need them.
    Contact an Inside Sales representative for details.

    • Minimums

  • Grower Ready liner orders are subject to an eight tray minimum for shipment.

  • Retail Ready Published Varieties –
    4.25” – Minimum order of 8 pots (1 tray) per variety
    4” – Minimum order of 10 pots (1 tray) per variety

  • Retail Ready Unpublished Varieties –
    4.25” & 4” – Minimum order of 80 pots per variety

  • Palletized Orders – 40 trays or more.

    • Ordering

  • Grower Ready liner orders must be placed through a broker.
    Orders can be placed online through your broker utilizing ePicas.
    Please contact our Inside Sales team to obtain your ePicas user name and password.

  • Retail Ready plants may be ordered directly from EuroAmerican or through your broker of choice.
    Orders may be placed by phone(760.731.6029) or online through ePicas.
    Please contact our Inside Sales team to establish an account and obtain an ePicas username and password.

    • Cut-Offs

  • Palletized Grower Ready liner orders – New orders must be received by end of day Friday, 10 days prior to ship date.
    Increases to existing orders can be received until end of day Monday, 7 days prior to ship dates, as truck space allows.

  • Boxed Grower Ready liner orders – New orders and changes to existing orders must be received by end of day Monday, 7 days prior to ship date.

  • Retail Ready orders – Must be entered by end of day, 2 days prior to ship date.
    Late order exceptions may be accommodated up until 10:00 am the day prior to delivery.

    • Missed Cut-Off

  • When you place an order and have missed a cut-off we will utilize our Same Week Shipment Option.

  • Same Week Shipment Option – New Grower Ready liner orders received by Monday at noon will ship by box the same week,
    leaving Wednesday for Friday delivery (contiguous states only).

    • Tag Fulfillment

  • To ensure accurate fulfillment of tags for Grower Ready liner orders, each bundle of tags is scanned and verified during the packing process.
    A packing slip listing all scanned tag bundles will be enclosed with the tags.
    Any tag discrepancies must be reported in writing to our Inside Sales team within 48 hours of receipt.
    Replacement requests for tags accounted for on the original packing slip will be billed at regular price and shipping charges will apply.

    • Cancellations

  • Grower Ready liner order cancellations must be made at least eight weeks prior to the scheduled ship date to avoid being billed.

  • Retail Ready plant order cancellations must be made at least twelve weeks prior to the scheduled ship date to avoid being billed
    (unless order was placed from live availability).

  • ASAP Orders – Cancellations must be received within 24 hours.
    Any orders placed within an eight week window of shipment are considered ASAP and are applicable to the ASAP cancellation cut-off of 24 hours.

    • Claims

    It is our goal to deliver the best quality product in a timely manner to all of our customers.
    However, we understand that occasionally the need to file a claim will arise.
    In our continued effort to provide the best service to our customers, we are asking for your support so we can address all claims as quickly as possible.

    When filing a claim, please provide the following information

  • The EuroAmerican order number (located on the top right corner of the shipper).
  • The bar code from the tray (A clear, readable photo of the barcode on the tray, or all of the information listed on the long label on the side of the tray).
  • The date the plants arrived.
  • The list of the plants that are showing a potential claim.
  • Photos of the plants.

    • This information will enable us to respond and resolve rapidly!

    Please send all claims to claims@pweuro.com

    TYPES OF CLAIMS

  • Shortages claims must be filed in writing within 48 hours of the receipt of your order.
    Replacements will be shipped in a timely manner and shipping will be charged according to the original order.

  • Quality claims must be filed in writing within 14 days of the date of receipt.
    If you receive product that appears as though it may not survive please notify us within the 14 business days so that we may open a pre-claim.

  • Transportation claims must be filed within 48 hours of date of receipt.
    Before signing for any delivery check the boxes for any exterior damages and report them immediately to the carrier.
    Keep in mind that some carriers will not accept claims unless there is visible damage to the exterior of the box.
    When signing, if there is exterior damage to the box(es) please write “DAMAGED” on the packing slip.

    Some carriers require you to keep the damaged boxes for up to 20 days. Without the damaged boxes or photos, carriers have the right to deny the claim.
    EuroAmerican will not be held responsible for third party or collect freight orders.
    Tracking and Airway Bill (AWB) numbers will be provided upon request for all third party and collect shipments.